For businesses to engage in marketing, customer service, and other types of internal communication, call center software is a crucial tool.
This system’s ability to control numerous communication channels from a single platform is one of its primary advantages. It provides businesses with a standalone application that can handle:
- Live Chat
- SMS texts
- Social Media
- Instant messaging
Monster VoIP Service For Small Business
Four data centers can be hosted by Monster VoIP, an integrated hosted phone system with backup and redundancy.
The auto-provisioning features guarantee a quick connection without the need for human configuration. With Monster VoIP’s low pricing and customized configuration for unified communication, improve your corporate communications.
Monster VoIP Features
Hosted phone system
Call queuing and call recording
Instant connection with auto provisioning
Unified tool for online meetings and web conference
One of the greatest VoIP call center applications is Zendesk, which makes use of independent, upgradeable knowledge base modules.
Chat, call management, and a knowledge base are all included in the Zendesk software’s entry-level edition. Small to medium size businesses should use the basic version.
Zendesk Talk is one of this particular application’s top features. Because of its integrated support ticketing system, customer service teams may communicate quickly across a variety of media. The sales team may turn leads into sales by using proactive live chat services.
Inbound and outbound calling
Inbound SMS and MMS
Local and toll-free numbers
Outbound SMS and notifications
Routing and queueing calls
The best aspect of Freshcaller is that you may make and receive calls directly from the browser because it is browser-based.
Purchase local and international toll-free numbers
Vanity numbers in over 40 countries
Real-time call center insights
Record and route calls to the right agents
Forward calls to mobile numbers
RingCentral Contact Center
In order to help organizations manage their client engagement, RingCentral is a complete VoIP call center software system that provides seamless communication.
You may maintain a constant connection with your clients and suppliers by using interactive solutions like workforce management, speech and text analytics, and customer survey programs.
Cloud-based system with real-time reporting
Supports build in third-party applications
Improved contact center agent performance
Virtual hold, call recording and Voice mail routing
Chat and co-browse
Ytel is a contact center module and API application that helps businesses increase lead generation and sales by offering a reliable communication solution.
Emailing customers using this call center software is efficient. Companies can employ SMS, call recording, MMS, social media, and campaign reporting on a single platform using its cloud-based solution.
SMS messaging service
Phone calls that can be directed to voicemail
Call tracking, live transfers
Message and voice programming
Vocalcom Cloud Contact Center
Choose the Vocalcom WebRTC, which includes online chat, audio communication, video, and co-browsing services, if you want to get more for your money.
By viewing the past information on a certain customer, its call recording features enable sales employees to provide better customer service.
The nicest thing about this cloud-based VoIP call center software is that you can set it up yourself and make modifications as needed without having to rely on a technical professional.
Internal knowledge base
Contextual routing in real time
Simple call center monitoring services
Call and screen recording
One of the top call center solutions, CalltrackingMetrics, uses call analytics to enhance overall business communication.
Technically speaking, the technology, which promises enhanced performance and a higher return on investment, is a call tracking and marketing management system.
For small and medium-sized enterprises looking to invest in a smooth call center application, it’s the ideal business communication solution.
Call center services with Geo contact capability
Better call security
Effective call management system
Mitel MiCloud Business
Leading VoIP service provider Mitel Networks provides numerous call center services to different businesses.
Another integrated and user-friendly cloud-based call center solution that’s ideal for small to medium organizations is Mitel MiCloud. For the extra benefit of mobility, it provides efficient cloud-based Customer Relationship Management (CRM) connectivity with a mobile application.
Queuing and reporting
Skype for Business
With millions of users throughout the world, Skype is a top communication medium. However, few people are aware that the business provides Skype for Business, a feature-rich VoIP contact center solution.
One of the best and most powerful conference call software applications, it allows seamless integration across a variety of devices.
SIP Phone Support
Convoso is a user-friendly call center software that is especially created to increase your sales team’s efficiency.
With Convoso, you can drastically increase discussion duration, conversion rate, and leads. It provides a softphone that can be used from any computer, negating the need for high-end gear and computers, making it among the best call center software available right now.
PBX hosting options
Agent to agent transfer
Give your small business a fresh, efficient method to combine all of your marketing and sales efforts onto a single platform. Choose software that effectively meets your company’s demands from our list of the top ten VoIP call center software options.