InícioCloud-based Call Center SoftwareBest Cloud based call center software In 2022

Best Cloud based call center software In 2022

The Top On-premises and Cloud Based Call Center Software for Inbound and Outbound Calls, with Pricing and Feature Comparison:

Call Center Software is a program that allows you to manage customer communications from multiple channels and sources.

It helps agents make outgoing calls, answer incoming calls, track call metrics, and manage their employees.

A call center is a group of people who handle all telephonic conversations, whereas the Contact Center is the hub for all customer conversations that occur via phone, email, chat, or social media.

What is cloud based call center phone systems?

You will have control over the phone systems with on-premises systems, but you will have to pay for hardware, which includes the work and cost of maintaining the system.

Another problem of this approach is that it limits the ability of firms to scale across several locations. Cloud-hosted contact center software overcomes all of these constraints.

There will be no need for hardware with cloud-based call center software, and the price will be depending on consumption.

There will be no need for any installations as well. It provides advantages such as data security and availability (anytime, anywhere, anyplace).

Call Center Solutions are divided into two categories:

  • On-premises call center software
  • Cloud-based call center software

It’s critical to choose the correct software, whether it’s contact center software or call center software, to help your organization flourish.

It should be scalable in a smooth manner. Call monitoring, call barging, and real-time dashboards are all included in this package.

Cloud based phone system for small business

The best cloud based phone system for small business are those that can be customized to fit your needs.

How will you be able to tell? Examine its features and offerings, determine if it provides plans that meet your budget, and try it out for free if it does.

If a free plan is available, use it to get your firm off the ground and then upgrade to a premium plan if you require more features.

There are a lot of solutions out there with SMB-friendly rates and fantastic functionality, and we hope that our list below will help you narrow down your selections.

List Of Best Call Center Software

The most popular Call Center solutions are given here, with examples from the United States, the United Kingdom, and India.

  1. 8×8 Virtual Call Centre
  2. Freshdesk
  3. RingCentral Contact Center
  4. CloudTalk Business Phone System
  5. Dialpad
  6. LiveAgent
  7. Five9 Cloud Contact Center Software
  8. Talkdesk Cloud Platform
  9. Zendesk Talk for Inbound Call
  10. Avaya Contact Center
  11. Ytel
  12. CrazyCall
  13. Convoso
  14. Knowmax

#1) 8×8 Virtual Call Center

8×8 Pricing: For the ContactNow product, 8×8 offers three pricing options. The Basic plan is completely free. The Pro plan will set you back $50 per month per user, while the Ultimate plan will set you back $75 per month per user.

8×8 offers a cloud-based contact center management solution for both inbound and outbound calls. It offers a Virtual Contact Center with all of the features of a traditional contact center.

The ContactNow contact center is a small business solution. Business phone systems and a platform for integrated phone, meetings, and team messaging are also available from 8×8.

Features:

  • It includes capabilities such as skill-based routing, IVR, Queued callback, web callback, and inbound chat, email, and social channels for Omnichannel routing.
  • It offers historical and real-time reports, as well as customer experience and speech analytics.
  • It can be used in conjunction with Native CRM or with third-party applications.
  • Knowledgebase, Expert Connect, and Co-browse are all tools available to agents.
  • 8×8 is the final verdict. Voice and Screen Recording, as well as archiving, are all capabilities and functionalities of Contact Center, a cloud-based service. Internal chat for agents and supervisors, as well as Quality Management, are included.

#2) Freshdesk

Freshdesk Free for the first ten agents. Basic plan prices start at $15 per user per month, Pro plan prices start at $49 per user per month, and Enterprise plan prices start at $79 per user per month. A free trial of 21 days is also available.

You receive a digital-first call center solution with Freshdesk that may improve your customers’ experience across all of your communication channels.

Freshdesk assists you in automatically routing calls received via all of your designated channels to the appropriate team member within your organization.

With the help of smart IVR and voice bot technologies, the platform also allows you to provide voice support to your clients around the clock.

Freshdesk also makes it simple to evaluate the performance of your call center using real-time data.

Features:

  • Make it simple for various team members in your business to collaborate.
  • Use IVR and voice bots to provide customer service 24 hours a day, 7 days a week.
  • Monitor KPIs and analytics with a customizable omnichannel dashboard.
  • Integrates well with a variety of CRM and billing software.

Freshdesk’s contact center-essential features ensure that you give the best customer care to your customers around the clock.

The platform provides you with the telephony and chat tools you need to significantly lower your business’s costs while increasing your employees’ productivity.

  • Cloud-based call center software
  • Any gadget can be used
Best Cloud-based call center software In 2022
Best Cloud-based call center software In 2022

#3) RingCentral Contact Center

RingCentral Contact Center is available in three different pricing plans: Basic, Advanced, and Ultimate. You can receive a quote for each plan’s cost specifics.

The Basic package of RingCentral Contact Center includes conventional IVR and ACD functionalities. Its Advanced and Ultimate plans include Advanced IVR and ACD capabilities.

It aids in the operation of an Omnichannel contact center. It generates reports that are adaptable.

Routing, integration, administration & management, workforce management & optimization, customer interaction, flexibility, safety, reliability, and security are among the more than 40 features.

Features:

  • ACD, IVR, skill-based routing, Virtual hold, Voicemail routing, Omnichannel routing, Outbound calling, outbound campaign management, chat & co-browse, and social media interactions are all available for intelligent routing.
  • Call recording, pre-built reports, quiet monitoring, barging, omnichannel analytics, supervisor tools, and other capabilities are available for administration and reporting.
  • Speech and text analytics, performance management, coaching & learning tools, screen recording, gasification, and other capabilities are available for workforce management and optimization.

Conclusion: RingCentral Contact Center includes features such as permission-based access, encryption, and disaster recovery.

Collaboration, PBX integration, and a shared directory are also available. RingCentral guarantees a 99.9% uptime.

#4) CloudTalk Business Phone System

CloudTalk has three options to choose from, as well as a custom enterprise plan. The cost is determined by the number of seats and features.

There are monthly and annual plans available, both with a 30% discount.

CloudTalk is a sales and customer service-focused company phone solution. It assists sales teams in calling faster and closing more deals by automating the dialing process, as well as customer care teams in maintaining high levels of customer satisfaction by handling more calls through smart routing and IVR.

Every CloudTalk plan comes with an online dashboard, as well as native desktop (Windows and Mac) and mobile apps (iOS and Android).

It also offers native connectors with CRMs, Helpdesks, Shopping Carts, as well as Zapier and API, to help organizations maintain data synchronized.

Features:

  • Templates for SMS/Text messaging.
  • Power dialer with scripts and surveys, Smart dialer, and Click-to-Call are some of the features available.
  • Drag and Drop builder for Interactive Voice Response (IVR).
  • Outbound dialing and inbound call dispersal
  • 50+ integrations with CRMs (Salesforce, Hubspot, Pipedrive, and others) and helpdesks (Zendesk, Freshdesk, Zoho, and others) as well as Zapier + API.
  • Agent scripting, voice mail, phone conferencing, and toll-free numbers are all included.
  • CloudTalk provides local phone numbers in more than 70 different countries (toll-free as well).

Conclusion: CloudTalk is a cloud-based phone system that is extremely easy to deploy and set up, even for non-techies.

It allows you to set up an online call center with all the bells and whistles from any location in the world while yet keeping a local presence with national phone numbers.

It is GDPR and PCI compliant, with a 99.99 percent uptime, and excellent customer call quality scores. Plans start at $15 per month, which is quite affordable for small businesses.

Cloud Hosted Deployment

Windows, Mac, iPhone/iPad, Android, and web-based platforms are all supported.

#5) Dialpad

Price: The platform is offered for a 14-day free trial. Plans for cloud based phone system for small business start at $15 per month per user.

It offers unlimited video conferencing for free, as well as a business subscription for $15 per user each month.

The monthly cost of Sales Dialer starts at $95 per agent. For the Contact Center solution, you can request a quote. All of the costs listed are for annual billing.

Dialpad is an artificial intelligence-powered cloud communication tool that can take notes and analyze moods.

You’ll have a single location where you can record calls, mute them, put them on hold, and so on. It will effortlessly migrate from one device to another. It’s compatible with Google Apps, Office 365, and Salesforce.

Features:

  • Dialpad supports over 50 countries for local numbers.
    It has call routing, live call coaching, powerful analytics, and the ability to migrate existing numbers.
  • Automatic spam identification, cooperation, limitless calling, multi-level auto attendant, and more features are included in Dialpad.
  • It allows for a quick and painless deployment.
  • Conclusion: Dialpad is a user-friendly platform. It can be utilized on any device and at any location. It contains a lot of useful features.
  • Its business phone app allows you to monitor voicemails, make calls, and send messages from your phone.

Platform:

  • Any device Deployment
  • Cloud-based call center software

See Also:7 Best Business Budget Software for 2022

#6) LiveAgent

LiveAgent is a cloud-based call center software. Outbound and inbound call center features are included, as well as complicated IVR trees, call routing, and limitless call recordings.

LiveAgent is a call center software that also includes live chat, ticketing, knowledgebase, customer portal, and reporting.

Features:

  • 99 percent of VoIP providers are supported.
  • Smart call routing, IVR, limitless call records, video conversations, and extensive data analysis and reporting capabilities are all included.
  • It can be used to make both inbound and outbound calls.
  • Over 180 help desk features are available, including social media connections, ticketing, live chat, and self-service.
  • Over 40 third-party apps are integrated.
  • Support is available at all times of the day and night.

Conclusion: As part of its help desk software, LiveAgent offers a completely cloud-based call center solution. The price-to-value ratio is unrivaled.

Cloud Hosted Deployment

Windows, Mac, iPhone/iPad, Android, and web-based platforms are all supported.

Best Cloud-based call center software In 2022
Best Cloud-based call center software In 2022

#7) Five9 Cloud Contact Center Software

The cost will be determined by the number of seats, the frequency of use, and the features included. It offers both monthly and annual plans. For pricing information, you can request a quote.

Five9 is a cloud-based contact center. Outbound, Inbound, Common Platform, and Administrative functionalities are included in the Five9 Call Center system.

It makes use of artificial intelligence to provide a customised client experience. It can generate over 100 different sorts of reports.

It offers customer service via phone, email, and a customer portal 24 hours a day, 7 days a week, 365 days a year. Call recording, history reporting, real-time reporting, cloud APIs, and data import are all available.

Features:

  • It can be linked to a CRM system.
  • It has a predictive dialer, ACD intelligent routing, and Speech Recognition Interactive Voice Response (IVR).
  • It offers a hybrid solution for both inbound and outbound call distribution and dialing.
  • It delivers an omnichannel solution that enables seamless mobility of agents across social media, live chat, voice calls, and other channels to provide a better experience for your customers.
  • Agent scripting, voice mail, phone conferencing, and toll-free numbers are all included.
  • It contains dialers that are Predictive, Progressive, and Power.

Conclusion: Five9 offers a fully cloud-based solution with all of the functionality of an on-premises system.

It uses unstructured data from email, chats, and other data sources to figure out what customers want. Local Number Options, DNC Compliance, Web Callback, and text-to-speech and speech recognition are all included.

Cloud Hosted Deployment

Windows, Mac, iPhone/iPad, and web-based platforms are all supported.

#8) Talkdesk Cloud Platform

Price: Talkdesk offers two price options: Enterprise (request a quote) and Professional (request a quotation) (Get a quote). On request, a free demo is also available.

ACD, IVR, Ring Groups, and other intelligent routing tools are available in Talkdesk. With both options, you get unlimited call recording.

It offers advanced voice capabilities as well as a power dialer. It has a network architecture that is cutting-edge. Outbound Dialer is also available through Talkdesk.

Features:

  • Call recording, call monitoring, and call barging are among the quality management capabilities.
  • It features intelligent routing capabilities, which can route calls based on caller data, IVR, CRM data, and other factors.
  • More than 30 systems, including Salesforce and Zendesk, can be integrated with Talkdesk.
  • Customizable reports and a real-time dashboard are included.

Conclusion: Talkdesk’s platform is built on a microservices design and a CPaaS basis. This technology will provide you with improved call quality and availability, as well as worldwide scalability on demand.

#9) Zendesk Talk for Inbound Call

Lite (free), Team ($19 per agent per month), Professional ($49 per agent per month), Enterprise ($89 per agent per month), and Partner Edition ($9 per agent per month) are the five price levels offered by Zendesk Talk. The Lite, Team, and Professional plans all come with a free trial.

Zendesk Talk, which is integrated into Zendesk, is a call center service provided by Zendesk. It offers incoming and outbound calling capabilities.

It will allow you to choose a port from a list of available options. For each of the 40 nations, a local and toll-free number is accessible.

Zendesk allows for several calls to be made at the same time. It includes features such as inbound MMS, SMS Notifications, outbound SMS, and inbound SMS.

Features:

  • It supports an unlimited number of concurrent calls.
  • It allows you to leave voicemails and create tickets with optional transcriptions.
  • Warm transfer, call recording, and call control are among the features.
  • It also has features for routing and queuing calls, such as IVR systems, call queues, group routing, round-robin routing, call-back from a queue, and so on.
  • Tracking and reporting tools include real-time dashboards, advanced analytics, and call monitoring and barging.

Conclusion: Zendesk Talk is an advanced call center solution with advanced features and functionality such as automatic ticket generation from calls or voicemails.

It provides browser-based call-making capabilities as well as customizable greetings.

#10) Avaya Contact Center

Basic (starts at $109 per user per month) and Advanced (starts at $129 per user per month) price plans are available for Avaya cloud-based contact center.

Avaya Contact Center is an automated voice, video, email, and chat solution for inbound and outbound applications.

It offers aided services. Interaction recording, voice analytics, and automated scheduling are among the features.

Features:

  • It offers AI solutions that will aid in human decision-making, operations simplification, and process automation.
  • It can recognize mobile callers and provide them with a mobile web experience tailored to their device.
  • It provides DTMF auto attendant and call recording capabilities for an agent.

In conclusion, Avaya Contact Center has screen capture, quality management, and coaching capabilities. It generates reports in real time as well as in the past.

Avaya’s cloud-based contact center can be found at www.avaya.com.

#11) Ytel

Agent License for Contact Center is $99. Unlimited Outbound Calling Line ($10), Phone Number ($2.50), Local SMS ($0.0075), Inbound Voice ($0.01), and Toll-free Number ($5) are among the other services available.

The cost of Contact Center software begins at $100 per seat. The cost will be determined by the number of seats and their use.

Ytel can assist you in dealing with disorganized contact lists, disjointed workflows, and high traffic but low conversion.

Inbound and outbound calls, IVR, Call Recordings, Conferencing, and Transcription are all available through the Ytel Voice API. It offers cloud deployment as well as an open API.

Features:

  • It includes capabilities such as Inbound Calls, Outbound Calls, Call Recordings, Agent Scripting, DNC Safeguard, Skill-based Routing, and Time Zone Protection for Contact Centers.
  • Local numbers, toll-free vanity numbers, short codes, tracking numbers, and SMS-enabled business lines are all supported.
  • It has an API for programming Voice and Messages.
  • Outbound Campaign Builder, Intelligent Routing, and Inbound Lead Conversion are among the features.
  • Inbound SMS, Outbound SMS, Shortcode Messages, Toll-free Messages, and A2P Messages are all available using the SMS API.

Conclusion: Ytel is a straightforward, user-friendly, and dependable piece of software. It offers APIs as well as professional services.

It offers customer service in the United States 24 hours a day, seven days a week.

Ytel website here.

#12) CrazyCall

Starter ($11 per user per month), Team ($22 per user per month), and Professional ($45 per user per month) are the three pricing options offered by CrazyCall. It provides a 14-day free trial.

CrazyCall is a company phone system that is customized to meet your specific requirements. It provides call monitoring and recording capabilities.

It accepts international phone numbers. It provides phone transfer, conference calling, and autodialer features. CrazyCall offers toll-free telephone numbers.

Features:

  • It comes with a power dialer that allows you to automate outbound calls.
  • It will allow you to schedule your calls automatically and specify a time between them.
  • The call monitoring tool includes a daily dashboard for current performance monitoring and the ability to generate reports based on historical data.
  • The application will allow users to listen to calls in real time.
  • It allows you to transfer a call that is currently in progress.

Conclusion: CrazyCall enables you to develop a customized call script. With the Professional package, you get limitless data storage. It features conference calling capabilities as well as customized reporting.

CrazyCall.com is the website for CrazyCall.

#13) Convoso

Price: For pricing information, you can request a quote. According to the reviews, the software costs $90 per month per user.

Convoso is a browser-based call center platform. Calling, SMS, Voice broadcasting, email, Ringless voice mail, and a Conversational AI agent are the main features.

Customizable dashboards, dynamic scripting, different dealing modes, process calling, and other advanced features are also available.

Features:

  • It gives instruments for TCPA compliance.
  • Local caller ID, caller ID reputation scoring, and two-way messaging are all included.
  • Power dialing, Predictive dialing, and Preview dialing are all options.
  • The technology assists in preventing Scam Likely or Scam Lock notifications on calls.
  • With the Workflow dialing feature, this tool will assist you in reaching customers at the appropriate time.

Conclusion: Convoso is a cloud-based service. It has a CRM system built in. It has a workflow calling tool that will assist you in determining the best time to call each individual.

Convoso is the name of the website.

#14) Knowmax

Best for international businesses with small, medium, or big operations.
Price: Knowmax offers a variety of price options for its many products. Request a quote.

For contact centers, Knowmax offers a complete knowledge management system. It’s a cloud-based, user-friendly platform with over 30 countries of deployment that makes it simple to create, curate, and distribute content through digital and assisted media.

Features:

  • Google-style search, which aids in the quick retrieval of knowledge from a centralized source, lowering AHT and agent error.
  • With precise probing, decision trees with step-by-step recommendations assist agents in taking the next best action.
  • Visual how-to-guides provide for easy product uptake and speedier resolution, ensuring accurate and timely responses at all times.
  • Using an integrated learning module with evaluation capabilities, reduce the time it takes for agents to become proficient from months to weeks or days.
  • Develop language skills in English, Spanish, Mandarin, French, German, and other languages.
  • Language-independent creativity and consumption.

Conduct regular assessments to ensure that the process health is on track for both new and experienced agents.

Equip agents to give consumers appropriate knowledge articles and help guides, resulting in fewer repeat calls, lower OPEX, and improved customer self-service.

Conclusion: Cloud-based call center software

In this article, we’ve analyzed and compared the best call center software. Five9 is a cloud-based Contact Center Software solution that includes several features and functionalities such as call conferencing and Web Callback.

Talkdesk employs cutting-edge network infrastructure. Intelligent routing and customisable reports are among the capabilities available.

Zendesk Talk has a lot of features and capabilities. Ytel is a user-friendly call center system. CrazyCall is a business phone system with features such as power dealer and outbound call automation.

Free plans are available from 8*8, Zendesk, and Freshcaller.

Deborah Navarro
Deborah Navarro
Sou jornalista e produtora de conteúdos para portais online, sempre criando conteúdos que sejam de interesse geral.
ARTIGOS RELACIONADOS

Últimas Atualizações