InícioGoogle MerchandiseWorld’s First Google Store To Open In New York - Google Merchandise

World’s First Google Store To Open In New York – Google Merchandise

Have you ever heard of Google Merchandise? In reading this article, we will explain how it works and where to find this Google novelty in New York.

Google a global leader in technology, has revealed plans to launch its first physical store this summer in New York City’s Chelsea neighborhood.

According to Google, the new Chelsea Google Merchandise Store will serve as a “place where customers can experience our products and services in a useful way.”

Customers will be able to browse and purchase a variety of Google goods at the Google Store, including Pixel phones, Nest goods, Fitbit gadgets, Pixelbooks, and more. Alternately, users can shop at online and pick up their orders from local stores.

Visitors will be able to interact with Google products and services in a “range of immersive ways” throughout the retail area; Google will provide more details once the doors open.

Additionally, Google will have specialists available to assist visitors in making the most of their gadgets, whether it be by analyzing a problem, replacing a cracked device screen, or assisting clients with installations.

In announcing the launch, Google’s Jason Rosenthal, VP of Direct Channels & Membership, said: “Our team will be able to provide you with help that’s specific and personalized to your needs, whether you’re a long-time Pixel user, interested in our Nest displays, or want to take part in one of the how-to workshops we’ll offer throughout the year.”

Google Has Considered Stores Before (Google Merchandise)

Google Merchandise or that’s the idea, a large store with all the internet giant’s personalized products.

Google has thought about entering the physical retail industry in the past; it has tested pop-up shops where customers can peruse newly released products right away and built little experiential concessions within Best Buy stores.

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The company has previously decided to concentrate on its website for its products or sold through conventional retail channels to demonstrate its hardware and services, aside from these brief trials.

World’s First Google Store To Open In New York Google Merchandise
World’s First Google Store To Open In New York Google Merchandise

By creating an interactive space where customers can come in to try out the company’s products and receive assistance from in-store experts, this new space appears to be following Apple lead, which recently celebrated the 20th anniversary of opening its first retail store at Tysons Corner, Virginia.

But there are risks associated with such a strategy. In an effort to build an ecosystem around its brand, Microsoft tried its hand at a number of flagships throughout the globe to promote its goods and services.

However, it declared that it would shut down or repurpose its entire estate in the summer of 2020.

According to Google, it developed its store and shopping experience with the COVID-19’s effects in mind as well as an eye toward how customers will shop the store in the future.

In the Google Merchandise Store, masks, hand hygiene, and social distance will be essential. There will be a cap on the number of guests allowed inside, and there will be pick-up possibilities.

The Google Merchandise Store Chelsea will be a component of the Google NYC urban campus, which is located in the Chelsea district and is where many of the internet giant’s employees call home.

Google said that the store is a “logical extension of our long-time commitment to the city” given that it has been in New York for the past 20 years.

“The new Google Merchandise Store is a vital next step in our hardware journey of giving the most useful experience of Google, wherever and wherever people need it,” said Rosenthal in a statement.

In order to further explore and experiment with the potential of a physical retail location and improve upon the experience, we look forward to meeting many of our customers and learning about their opinions of the store.

Frequently Asked Questions about Google Merchandise Store

Shipping & Returns

Orders are shipped from Monday through Friday. After you place your order, in-stock products normally ship within 48 business hours.

Availability of the product and the chosen shipping method will affect delivery time. Please be aware that we only ship to locations in the US and Canada.

If a product is backordered, when will I get it?

On occasion, the store runs out of popular items. A product that is backordered may take 1-4 weeks to arrive at your address. Upon shipment, you’ll get an email notification.

How much will my order’s shipping and handling cost?

Your order total will be used to determine how much shipping and handling will cost. When you place your order, the delivery costs will be shown.

Calculate the costs in your shopping cart by choosing the destination and level of service. The recipient is responsible for paying any customs or tariff fees.

Are PO Boxes, APO, and FPO addresses eligible for product delivery?

Currently, we do not deliver to P.O. Boxes. All items can be sent to APO and FPO addresses, and USPS is commonly used for this.

Please remember to indicate the following when sending to an APO/FPO: US is for domestic receivers; AE for international ones; AP for those in Asia or the Pacific; and AE for those in Canada, Europe, Africa, or the Middle East. Choose the United States from the drop-down option for all addresses.

Will there be a sales tax imposed?

We are required to charge sales tax on product purchases as well as shipping and handling in the states where our commerce service provider and fulfillment partners have business. In the states of AL, CA, CO, CT, DC, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NE, NJ, NY, NC, NV, PA, SC, TN, UT, VA, WA, and WV, the Google Logo Merchandise Store now collects sales tax.

What are the return policies and procedures?

Within 90 days of the original purchase date, products may be returned.

Please let us know within 30 days of the order date if you do not receive your order.

NEST PRODUCTS: Only broken or incorrectly delivered items that are reported to the customer service center within 15 days of arrival will be approved for return. Exchanges for different kinds of goods are not permitted with returns.

Please keep your original packaging and call or email the Google Merchandise Store at 1 (855) 300-2945 or 1 (540)389-0014 (outside the U.S.) to report a damaged or wrongly sent item. Within 15 days of receiving it, this must be done.

Backorder Items

Despite our best efforts to keep things in stock, on occasion we may list inventory as backordered, indicating that the item is momentarily out of stock.

You may still order this item but should be aware that it will be backordered if the inventory number on the website is negative and shows a backorder status.

Due to our ongoing efforts to secure extra inventory from our suppliers, these items cannot be shipped right away. Please anticipate an additional 2-4 weeks for all backordered goods. Only after the user has finished placing an order do inventory levels start to drop.

Returns Questions

Please be aware that all sales of Gift Cards are final. Please be aware that items with custom decorations (DTO) are not eligible for refunds or exchanges.

What you are returning and whether you want a credit or an exchange should be noted on the original packing list.

If you don’t have the packing list, jot down the aforementioned details on a piece of blank paper together with your name, the name of the person who placed the purchase, and your address. Send the package back to:


RMG Robertson Marketing

Kesler Mill Road, 359

VA 24153 Salem

World’s First Google Store To Open In New York - Google Merchandise
World’s First Google Store To Open In New York – Google Merchandise


Is it possible for me to order via phone or email?

However, customer assistance is available Monday through Friday from 8:00AM to 8:00PM EST at [email protected]

We ask and urge you to place your order online. We can also be reached at 1(855)300-2945 (in the US) or 1(540)389-0014 from 8:00 AM to 8:00 PM EST, Monday through Friday (outside the U.S.).

How do I follow my order?

Once you are logged in to the website and have placed an order, you may view the status on the “My Account” tab.

Can my order be modified?

To find out if your order can be amended before it is processed and sent, you can email customer care at [email protected], call 1(855)300-2945 (in the US), or 1(540)389-0014 (outside the US).

Can I revoke my purchase?

After you click the submit button, order processing starts, so it might not be possible to cancel your order.

Please contact customer care at [email protected] or phone 1(855)300-2945 (in the U.S.) or 1(540)389-0014 (outside the U.S.) for assistance and if your order cannot be cancelled, you may return it.

Can I purchase a Gift Card or Certificate?

Yes. There are gift certificates for sale. They can be bought just like any other goods, except that you must buy them separately from other products. Please note all Gift Card sales are final.

Codes associated with gift cards and online gift certificates will be associated with the user account for the user who first enters the code as a payment option when checking out. It is advised that visitor users login or register before using a gift coupon.

If not, the code will be linked to a guest account and can be more challenging to use for later transactions. In the event that a gift card is used to place an order and the order needs to be returned, the refund will be applied to the original gift card.

The amount paid with the gift card will be returned to the gift card if an order was placed with both a credit card and a gift card. The amount that was paid by credit card will be reimbursed to the credit card.

How do I redeem a Gift Card or Coupon Code?

You will be required to input your Promotion/Coupon Code or any other valid Offer Code on the SHOPPING CART page.

Once you enter the code and click “Update,” the discount amount related will be removed from your order total. Then you can continue to the checkout.

In the unlikely event that your gift certificate balance falls short of fully financing your order, you can utilize one of the additional payment options offered at checkout.

If you don’t spend the entire value of your gift card at once, the system will record the remaining balance and make the money available for subsequent transactions. Repeat this procedure for each additional gift card you have.

Payment Methods

The following payment options are accepted by the Google Store:

Checks, cash, and bank transfers are not acceptable forms of payment.

International Orders

Who is responsible for covering the cost of international shipping taxes and duties?

Any tariffs and import taxes owed upon delivery are the responsibility of the Consignee (Recipient) of the package(s).

When you submit an online order, duties and taxes are not computed or charged; instead, they must be paid to Customs when the goods is delivered.

Are there any other currencies except U.S. dollars accessible to purchase items from the Google Merchandise Store?

Only U.S. dollars are used for all pricing shown on the Logo Merchandise Store. For up-to-date exchange rates, please get in touch with your credit card provider.

Can I get all Google Merchandise Store items shipped internationally?

We are unable to ship all logo products to some areas because of customs limitations. If any of the things you’ve chosen fit this description, customer service will let you know.

Language: English

The parties have agreed in writing that only English will be used in the preparation of this Agreement and all related documents, including notices and other communications.

The parties expressly agree that this agreement and all ancillary documents, including opinions and other communications, will be written and signed in English only.

Logo Merchandise

How can I request a special order or buy something that isn’t available in the Google Merchandise Store (for instance, a different color)?

Please contact customer support by phone between the hours of 8:00AM and 8:00PM EST at 1(888) 675-8676 (in the US) or 1(540) 389-0014 (outside the US) with any questions regarding custom orders, or by sending an email to: [email protected]

Shipping Information

For every shipment, we aim for complete accuracy regarding quantity and delivery dates. RMG fulfills orders Monday through Friday.

All orders for products that are in stock are mailed out within 48 hours. Orders for Overnight and Expedited are dispatched the same day if they are received by 2:30 p.m. Eastern Time.

A packing slip should be included with every order. Please make sure that everything on the packing slip matches the contents of the box.

If you discover a disparity, make a note of any box damage as well. The packing sheet includes an 888 number you can call if you have any inquiries.

About Robertson Marketing

In North America, Robertson is a partner in selling Google-branded products. Robertson supports many Fortune 500 clients, including major international technology companies like Google, with staff members and offices located in Silicon Valley and throughout the United States, Canada, and the United Kingdom.

The Robertson team is a preferred supplier for special order Google branded goods and oversees both the Mountain View, California-based Google campus store and the online Google Merchandise Store.

To make it quick and simple to get Google-branded goods for marketing and other business events and projects, Robertson offers a comprehensive range of in-house services, including design, production, and technology implementation skills. Your feedback on what we do well and where we may do better is always welcome.

Please send an email to our staff at [email protected] if you want to get in touch with Robertson.

Deborah Navarro
Deborah Navarro
Sou jornalista e produtora de conteúdos para portais online, sempre criando conteúdos que sejam de interesse geral.

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